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Help and Support > Warranties and Returns

Upon receiving your product, if it is damaged during shipping, or you are unsatisfied with it before use, you must contact us within 7 days so that we may assign you a Return Authorization # in order to return your product for a Full Refund, or for Replacement.

Full Refunds are not given outside of 7 days from receiving the product. After 7 days, a 20% restocking fee will be incurred. Refunds are only given within 30 days from the date of purchase.

After 30 days, your product is eligible for replacement upon failure or malfuction as can be read in the sample warranty further down this page. Improper use of the product, or taking the product apart for any reason immediately voids the warranty.

All items items returned for refunds or replacement are carefully inspected by our technicians upon arrival in our warehouse.

Warranties:

SummerSeat ITEM# WWT-2109 90 Day Warranty
JumpStart II ITEM# WWT-1212 90 Day Warranty
JumpStart with AC ITEM# AJ-01 90 Day Warranty
Emergency Hand Crank Radio ITEM# AS-268 90 Day Warranty
WinterSeat ITEM# WWT-2110 90 Day Warranty
     
Advanced Tire Change Kit ITEM# A-140W 1 Year Warranty
Premium Tire Change Kit ITEM# AL-1420E 1 Year Warranty
Micro SuperJack ITEM# A-140 1 Year Warranty
DigiWrench ITEM# WWT-1430 1 Year Warranty
EZ-Lug ITEM# L-202E 1 Year Warranty

All Reconditioned Products have a 7-day Warranty for replacement or refund.

 

Sample Warranty Located on Product Box

SummerSeat Warranty

This product has been engineered and crafted with great care for your satisfaction. WWT Group, Inc. warrants WWT-2109 Nocord SummerSeat 12-Volt Ventilated Seat Cooler against defects in materials or workmanship and will repair or replace this product, as its option, free of charge for a period of 90 days from the original date of purchase. This warranty does not apply to damage resulting from misuse or unauthorized attempts to repair this product. This warranty also does not apply if this product has been damaged by causes beyond the control of WWT Group, Inc., including but not limited to accidents, fire, flood or acts of God. This warranty applies only to the original purchase of this product.

To obtain service under this warranty, return the product by mail (postage prepaid and insured) to WWT Group, Inc. at the address: P.O. Box 12339, Richmond, VA 23241 USA Include your receipt, proof of date of original purchase and UPC code with a brief description of the problem, along with your name and address.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. WWT GROUP, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

Returns:

            Items in saleable condition returned within 7 days will be refunded fully (excluding shipping charges).
            A 20% restocking fee will be assessed on all returned saleable items after 7 days and within 30 days.
            Any items returned due to damage or malfunction must be within designated warranty for replacement.


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